All goods of alsborns honey are stated in NOK, and are sold in full. The total cost of the purchase will appear at the last check-out before payment and will include all expenses and shipping costs. We use PayPal and Vipps as payment solutions.
The Right of Withdrawal Act concerning requirements to return goods purchased in the online store does not apply to alsborn's honey as other rules apply to the purchase of fresh goods (food) that go under hygienic products. However, if you have not opened the package, and it is in its full condition as it is when you received it, you as a customer can have the money returned for the item. This does not apply for international buyers.
Alsborn's honing always strives to give you the best quality honey that nature can provide. However, if you are not satisfied with the product you have purchased, please contact us at firstname.lastname@example.org
DELIVERY AND SHIPPING
All our international shipments will be sent with DHL. Shipping, import and VAT will be charged the customer.
Delivery of our products will normally take 2-5 working days throughout Norway, the mail in progress may in some cases affect the delivery time. If after 10 business days you have not received your order, please contact us. For international shipping, this might take up to 3 weeks. Packages that can be delivered home in the mailbox will normally arrive faster and other shipments can be picked up at the nearest post office with a pickup slip. The mail sends out 2 reminders if you forget to pick up your package. If you still do not pick up the parcel by the specified date, the goods will be sent in return to us. If the customer does not pay new shipping costs, the goods will not be resubmitted, nor will we cover any financial losses the customer may have in this case.
International shipping time depends on what zone its shipping to. Custom services might also take extra time. Do calculate about 2-3 weeks for shipments to zone 1-6. If international shipping is not possible in the check out, please contact the seller and your products can be shipped manually.
When trading with alsborns honey you will leave personal information such as name, address, email and phone number, this personal information will only be used for sending/shipping or offers and news to people who make their purchase in the online store. You can contact us at any time and have your user data completely deleted. We will never share your user information to other businesses or persons.